Guides

Energy stuff, explained without the jargon.

Short-form answers to the questions Brisbane businesses actually ask, from a cafe owner sizing up their first switch to a C&I site renewing a 3-year contract. More long-form pieces coming as we write them. For now, the FAQ is your fastest path.

Long-form guides

Plain-English deep-dives on the bits of an energy bill that cost the most.

switching · 9 min read

Best Brisbane commercial energy broker 2026

What 'best' actually means when picking a commercial energy broker in Brisbane: the 7 criteria that matter, the 8 questions to ask any broker before you sign, and an honest account of where Smarta Switch is strong and where it isn't.

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announcement · 7 min read

Smarta Switch Australia is open

Smarta Switch Australia is open for business in Brisbane. Founder-led, family-owned, paid by the retailer, never by you. Here's what we actually do, who we work with, and why I left the UK playbook on the other side of the world.

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switching · 10 min read

Business electricity broker Australia

A business electricity broker should compare the full annual cost, explain who can quote your site and disclose how they are paid. This guide covers the Australian small-business and C&I paths without pretending every state works the same way.

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billing · 8 min read

Business energy bill help

If a business energy bill has you stuck, too confusing to follow, or too big to pay, here's the practical help, in order: how to get breathing room now, how to get it reviewed for free, and how to stop it happening again.

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multi-site · 12 min read

C&I energy procurement Australia

C&I energy procurement is a structured buying process built around your interval data, contract risk and operating plans. The right comparison separates every material charge, tests the contract terms and gives decision makers one defensible view of the offers.

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billing · 9 min read

Demand charges explained

Demand charges are the most-overpaid line on a commercial power bill, and the one most owners can't explain. Here's what it is, why it's there, the five mistakes we see weekly, and what to fix this month.

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billing · 9 min read

How to lower your commercial electricity bill

You can lower a commercial electricity bill two ways: pay less per unit, or change how you use it. Here are nine levers, ranked by effort versus payoff, and the one that gets you the biggest win for the least work.

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billing · 9 min read

Why is my business power bill so high?

A high business power bill is almost never one big thing, it's usually a rolled-over rate, a demand charge, or the wrong tariff quietly stacking up. Here's how to work out which one's hitting you, in plain English.

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switching · 8 min read

Energy Made Easy for business

Energy Made Easy is the free government comparison site, and for a small site it's genuinely worth using. But there's a hard line at around 100 MWh a year where it stops showing your real options. Here's which side of that line your business is on, and what to do about it.

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switching · 8 min read

Fixed vs variable business electricity

Fixed gives you certainty; variable gives you flexibility, and the right answer depends on your cash flow, your contract timing, and what the market's doing. Here's how I'd call it for a Brisbane business.

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switching · 9 min read

Is a commercial energy broker worth it?

A broker is worth it when the time you'd spend chasing quotes is worth more than nothing, because a good one costs you nothing. Here's how brokers get paid, when they actually help, and the honest case for going direct instead.

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switching · 6 min read

Letter of Authority explained

A Letter of Authority is the one-page document an energy broker needs to talk to retailers on your behalf. It's not a contract. It's not a commitment. Here's exactly what it lets us do, what it doesn't, and how to revoke it in one email.

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billing · 10 min read

Load factor explained for business electricity

Load factor compares average electricity demand with peak demand over the same period. It helps explain whether a site uses capacity steadily or creates short peaks that can influence demand charges and retailer pricing.

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multi-site · 10 min read

Multi-site business energy contracts

A multi-site energy contract should make the portfolio easier to buy and manage without hiding site-level differences. Start with one accurate site register, group compatible sites, normalise every offer and write the rules for future openings, closures and renewals.

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billing · 11 min read

Business energy audit checklist

A useful energy audit separates price, network, demand and consumption before recommending equipment. This checklist gives founders and C&I managers a staged process, from one bill to a measured investment case.

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billing · 10 min read

How to read a commercial electricity bill

Commercial electricity bills are deliberately confusing. Here's every line decoded, what you're paying for, what's negotiable, and the three line items that quietly drift above market.

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renewals · 8 min read

Why your renewal offer is always above market

A renewal offer is the one quote your retailer knows you'll probably accept without checking, so it's priced accordingly. Here's the anchoring trick behind it and how to test whether yours is actually competitive.

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renewals · 7 min read

Energy contract renewal, 90-day checklist

Your retailer's renewal offer is almost always above market, that's not a coincidence. Here's the 90-day checklist to rebid the market cleanly and never auto-renew onto a default rate again.

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switching · 7 min read

How long does it take to switch business energy?

The paperwork takes a day or two; the actual switch lands on your next meter read, usually within a billing cycle. Crucially your power never goes off, it's an admin change, not a physical one. Here's the real timeline.

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billing · 9 min read

Power factor correction for business electricity

Poor power factor can increase kVA demand without increasing useful output. For the right motor, compressor, refrigeration or manufacturing load, correction may reduce demand costs, but only after the tariff, data and engineering case are checked.

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billing · 9 min read

Queensland business electricity tariffs explained

Your tariff is the pricing structure your site is slotted into, and the wrong one quietly costs you every month. Here's what the Energex tariff codes mean in plain English and how to spot a mismatch.

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renewable · 9 min read

Switching energy retailers with solar or battery

Brisbane's full of commercial sites with solar on the roof. Most of those owners never re-quote their energy contract, and most of those contracts under-pay for export. Here's what changes when you switch with solar or battery on-site.

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billing · 7 min read

Peak, shoulder and off-peak explained

On a time-of-use tariff you pay different rates depending on when you use power, peak is dearest, off-peak cheapest, shoulder in between. Shift even a slice of usage off-peak and the bill drops without using a watt less.

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billing · 8 min read

Business electricity cost per kWh in QLD

There's no single 'average' rate, business c/kWh in Queensland swings with your size, tariff and timing. Here are the realistic ranges we see in 2026, what moves them, and why a low rate alone doesn't mean a cheap bill.

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gas · 8 min read

Commercial gas pricing Queensland

A practical Queensland business gas guide built from current government and market-operator sources, without generic price bands or unverified retailer rankings.

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billing · 10 min read

Network charges vs retailer charges explained

The distributor sets the underlying network charges for poles, wires and capacity. The retailer buys the energy, bills the account and sets the contestable retail terms. Switching retailer does not change your local network, but it can change the rates and margins wrapped around the same connection.

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switching · 9 min read

Switch business energy before your contract ends

Yes, you can compare retailers before your business energy contract ends. Whether the actual switch should happen early comes down to the exit terms, the remaining contract value and whether the saving is bigger than the cost of leaving.

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switching · 6 min read

Business electricity contract types explained

There are three business electricity contracts: the standing (default) offer, a market retail contract, and a negotiated C&I deal. Most overpayers are sitting on a standing offer without knowing it. Here's how to tell which you're on.

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switching · 9 min read

How to compare business electricity quotes

Two energy quotes can show the same headline rate and have wildly different total costs. The difference is in the nine line items quotes hide. Here's the checklist we work through on every comparison.

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glossary · 5 min read

How to find your NMI number

Your NMI is the unique 10 or 11-character ID for your electricity connection. It's on your bill, it never changes when you switch, and it's the one number a broker needs to quote you properly. Here's where to find it.

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glossary · 6 min read

kVA, kW and kWh explained

kWh is how much energy you used; kW is how fast you used it; kVA is the capacity your site demanded. Business bills charge for usage AND demand, so knowing the difference tells you which line to attack.

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switching · 9 min read

Brisbane business electricity market update 2026

The July 2026 Brisbane business energy update, built from current AER and AEMO publications rather than unsourced retailer rankings or generic market predictions.

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billing · 9 min read

Default Market Offer explained

The Default Market Offer and Victorian Default Offer are government safety-net prices, not a deal to aim for. Here's which one applies to your state, the 2026-27 numbers, and why most switched businesses beat it by a wide margin.

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switching · 7 min read

Energy contract when selling a business

Your energy contract doesn't automatically follow the business when it sells, what happens depends entirely on how the deal is structured. Here's the difference between a share sale and an asset sale, what novation does, and why the new owner needs a fresh Letter of Authority.

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glossary · 7 min read

Embedded networks explained

An embedded network is a private electricity network inside a bigger site, like a shopping centre or office tower, where the site operator buys power in bulk and on-sells it to tenants. That can limit your ability to switch retailers, and new AER rules from January 2026 change how these networks have to operate.

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billing · 9 min read

Environmental charges on your energy bill

LRET and SRES are federal charges every Australian business bill carries, but VEET, ESS and PDRS are state-only schemes, so a Queensland bill will legitimately look different to a Victorian or NSW one. Here's what each charge is and why the difference isn't an error.

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glossary · 7 min read

Interval data and smart meters explained

Interval data is the record of exactly when your business used power, not just how much, and it's what lets a tariff and demand charge get priced accurately instead of estimated. By 1 December 2030 every business in the country will have it, whether they've asked for it or not.

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glossary · 7 min read

Large vs small market energy customer explained

The large vs small market energy threshold isn't one number, it changes state by state: 100 MWh in Queensland, NSW and the ACT, 160 MWh in South Australia, a tiered scale in Victoria, and its own gazetted figure in Tasmania. Here's exactly where your business sits and what changes once you cross it.

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switching · 7 min read

Switching business energy when you move premises

Your energy contract is tied to your site's NMI, not your business, so moving premises means closing one account and opening another rather than a simple transfer. It's a bigger job again if the move crosses a state line.

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glossary · 8 min read

What is the National Electricity Market (NEM)?

The NEM is the wholesale electricity market shared by Queensland, NSW, the ACT, Victoria, South Australia and Tasmania, run by AEMO. It's why a Brisbane broker can genuinely quote your business in Sydney, Melbourne, Adelaide or Hobart, but Perth and Darwin run on entirely separate systems.

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FAQ shortcuts

Pick a topic, straight to the relevant FAQs.

1

Switching, what actually happens

From bill upload to your first sharper invoice, what changes, what doesn't, how long it takes.

2

How brokers get paid

Commission disclosure, fee-free guarantees, and the question to ask any broker who won't show you the maths.

3

Demand charges & tariff classification

The two things that quietly add 15–25% to a commercial bill, explained in plain English.

5

Gas, gigajoules without the jargon

Gas pricing isn't electricity pricing. Here's how to read a commercial gas bill.

Got a specific question? Long-form guides still on the way.

Until then, the fastest answer is asking us direct.

Browse the full FAQ Call us, 0435 642 592
Upload your bill Call, 0435 642 592