Energy stuff, explained without the jargon.

When we move your account to a new retailer, that retailer pays us a commission, partly upfront, partly as a trail over the life of the contract. We don't charge you a fee, mark up your rate, or add anything to your invoice. Ask us the exact dollar amount on any specific deal, we'll tell you.

No. Switching retailers doesn't touch the wires or your meter. Same poles, same wires, same network operator (Energex for nearly all SEQ). You just get a different name on your invoice, and a better number.

Typical SEQ small-business switch: 10–20 business days from signing the Letter of Authority. We send the LoA, you sign, we lodge with the new retailer, they handle the meter-data hand-off with the network. Your old contract ends, the new one starts.

Often, yes. Several retailers will price gas and electricity together on one account. Sometimes the bundled discount is real, sometimes splitting them across two retailers wins on price. We test both ways before recommending either.

Demand charges are the highest 15- or 30-minute usage peak in the month, multiplied by a $/kVA rate. If you've got AC cycling on at the same time as kitchen equipment, that peak compounds. The fix is usually a tariff that prices demand more fairly, or moving you off demand-tariffs altogether if your usage is too small to need them.

Probably not. Retailers don't migrate you automatically when better tariffs become available. We look at your usage profile, your peak demand, and your trading hours, then map you to the tariff your bill actually wants.

60–90 days before your current term ends. Don't let it roll over to default rates, those are usually 15–30% higher than what's available on the market. Send us your bill 60 days out and we'll re-quote.

Depends on your usage pattern. Cafes open 6am–2pm usually win on flat-rate. Gyms with split 5–9am and 4–8pm windows usually win on TOU. We test both with your real meter data, not a generic assumption.