How it works

Three steps. About two minutes of your time.

From bill upload to a switched contract, here's exactly what happens, no jargon, no surprises.

No cost to you. We're paid by the retailer when you switch.

You upload your bill

Snap a photo of your current power or gas bill, or attach the PDF. Takes less than two minutes. That's everything we need to get started, your NMI, your retailer, your usage history.

We call you within 24 hours

Joe confirms a few details (business name, ABN, decision-maker, contract end date if you know it) and sends you a one-page Letter of Authority. This gives us permission to talk to retailers on your behalf, nothing else.

You sign the LoA

One e-signature on a plain English document. Authorises us to pull your usage data and request quotes. No commitment to switch. Free to cancel any time.

We pull your usage data

We request your 12 months of half-hourly meter data from the metering data provider. This is what makes the comparison real, we quote retailers on your actual shape, not an assumption.

We rebid the market

We send your data pack to 8+ retailers on our panel. Most come back within 24-72 hours. For bigger sites we get 4-6 offers; smaller sites usually 3-4. We chase the ones we want.

You see every offer

We build a one-page comparison showing all the offers side by side: rate, term, fixed vs variable, supply charge, demand, exit fees. Plain English. We tell you which one we recommend and why.

You choose. We switch.

You pick the offer that works for you. You sign the retailer's contract. There's a 10-business-day cooling-off period in case you change your mind. We handle the rest of the switch admin.

We stay around

30-day check-in. 6-month check-in. Annual review. And a proactive call 60-90 days before your contract end so we can rebid the market before any silent renewal.

What you're NOT signing up for

The "no surprises" promise.

The Letter of Authority is one page. It says exactly what we can and can't do on your behalf. To save you reading the small print, here's what it doesn't authorise:

Signing contracts for you

We can't and won't sign a retailer contract on your behalf. Every contract decision is yours alone, with your signature.

Charging you fees

We don't charge you. Ever. We're paid by the retailer through commission built into your contract pricing.

Locking you in

You can revoke the LoA at any time in writing. One email to hello@smartaswitch.com.au and we stop.

Common questions

The bits people ask before they pick up the phone.

How long does the whole process take?

From bill upload to contract signed: usually 1-2 weeks. From contract signed to live on the new plan: 2-4 weeks (the switch happens at your next meter read). So all in: about 3-6 weeks.

Will my power get cut off?

No. The physical electricity supply never stops. Only the billing relationship moves to the new retailer. Same wires, same meter, new name on the bill.

What if I change my mind?

You have 10 business days cooling-off on any commercial retail contract under NERR. We don't pressure you in that window. If you decide it's not right, you walk away.

What does it cost?

Nothing. Smarta Switch is paid by the retailer when you switch. The commission is built into your contract pricing, and you can ask us or the retailer the dollar amount, anytime.

Two minutes today. Probably hundreds saved next month.

No commitment. No pressure. Just a clear comparison of what you could save.

Upload your bill Call us, 0435 642 592