Supermarket energy broker: refrigeration is the whole bill
In an independent supermarket or grocer, refrigeration and freezers are most of the meter and they never switch off. That gives you a flat, high load factor, which is exactly what C&I retailers bid hardest on, and plenty of SEQ grocers are still sitting on a small-business rate they outgrew years ago.
What a supermarket or grocer bill actually looks like.
Before anyone can tell you whether you are overpaying, they have to know how your site actually uses power. These are the numbers we start from on a supermarket or grocer, and the ones we check yours against first.
The tariff that usually wins: C&I tender above 100 MWh, the 24/7 refrigeration load factor is worth bidding out
Where the bill goes wrong for supermarkets and independent grocers.
refrigeration and freezers running every hour of every day, summer and winter
night-fill lighting and cleaning stacked on top of the cold load
a small-business rate on a site that has been C&I-sized for years
demand charges climbing every January when the plant is working hardest
What a switch looks like on a supermarket or grocer.
An illustration, not a promise. Your number depends entirely on what you are paying now, which is the whole reason we read the bill first.
Assumptions: SEQ independent supermarket, ~500 MWh/yr, moved from a rolled-over SME rate to a three-bid C&I tender
What we look for in a retailer for supermarkets and independent grocers.
No retailer gets a default answer from us. On a supermarket or grocer site, these are the things that decide which one actually wins on your numbers.
- A retailer that will actually price the tariff these sites need: C&I tender above 100 MWh, the 24/7 refrigeration load factor is worth bidding out.
- Appetite for a 200,000 kWh to 1,200,000 kWh a year load. At this size retailers price on tender against your interval data, not off a rate card, so we want retailers who'll actually bid.
- A soft demand rate, not just a sharp c/kWh. At 90–400 kVA the demand charge can move the annual bill more than the energy rate does.
- No gas to bundle on most of these sites, so the electricity rate and the demand charge have to win on their own merit.
- How their pricing copes with refrigeration and freezers running every hour of every day, summer and winter.
- How their pricing copes with night-fill lighting and cleaning stacked on top of the cold load.
- How their pricing copes with a small-business rate on a site that has been C&I-sized for years.
- How their pricing copes with demand charges climbing every January when the plant is working hardest.
- Contract length, and what happens at the end of it: the exit fee, the notice window and the evergreen rollover rate you land on if nobody moves.
- If you run more than one site, whether they'll price the whole portfolio or only want the big meters.
We're paid by the energy retailer when you switch, never by you, and the commission is printed in c/kWh next to every offer. How we choose a retailer.
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Supermarket or grocer energy, common questions
Am I a C&I or SME customer?
Roughly: above 100 MWh/year electricity, you're commercial-and-industrial (C&I) and quotes come via tender from a different retailer panel. Below 100 MWh, you're SME and quoted off published rates. We figure out which side of the line you're on and quote to the right panel.
What's a demand charge and why is mine so high?
Demand charges are the highest 15- or 30-minute usage peak in the month, multiplied by a $/kVA rate. If you've got AC cycling on at the same time as kitchen equipment, that peak compounds. The fix is usually a tariff that prices demand more fairly, or moving you off demand-tariffs altogether if your usage is too small to need them.
What does a C&I tender look like?
We collect your interval meter data, usually 12 months of it, package it as a request for bid, and put it to the retailers on our panel who can price a load of your size and shape. They bid against each other rather than against a rate card. You get an apples-to-apples comparison on a single sheet, with our commission shown in c/kWh next to every offer.
Will my power get cut off when I switch?
No. Switching retailers doesn't touch the wires or your meter. Same poles, same wires, same network operator (Energex for nearly all SEQ). You just get a different name on your invoice, and a better number.
How long does a switch take?
Typical SEQ small-business switch: 10–20 business days from signing the Letter of Authority. We send the LoA, you sign, we lodge with the new retailer, they handle the meter-data hand-off with the network. Your old contract ends, the new one starts.
What's a demand charge and why is mine so high?
Demand charges are the highest 15- or 30-minute usage peak in the month, multiplied by a $/kVA rate. If you've got AC cycling on at the same time as kitchen equipment, that peak compounds. The fix is usually a tariff that prices demand more fairly, or moving you off demand-tariffs altogether if your usage is too small to need them.
Am I on the right small-business tariff?
Probably not. Retailers don't migrate you automatically when better tariffs become available. We look at your usage profile, your peak demand, and your trading hours, then map you to the tariff your bill actually wants.
We're paid by the energy retailer when you switch, never by you.
When we move your account to a new retailer, that retailer pays us a commission, partly upfront, partly as a trail while you're with them. Your rate is your rate. There's no markup, no broker fee on your invoice, no monthly subscription.
We disclose the commission existence on every quote. If you want to know the exact dollar amount on a deal, ask. We'll tell you.
This is why we win on transparency: we'd rather show you the maths than dress up the savings.
Supermarket or grocer owner? Send the bill, we'll quote it
Drop your most recent electricity or gas bill. I'll come back with what your retailer panel can do, in plain English, usually same day.
- Send us one recent bill, or let us get it from your retailer.
- Sign a one page authority so we can ask retailers for prices.
- See every offer that comes back, with our commission on each one.
Takes about ninety seconds. Haven't got the bill handy? We will get it from your current retailer for you.
Ready to see what your panel can do?
Send us your bill, we'll come back with real numbers, not a sales call.